Customers
Give customers the seamless shopping and service experience they expect in the current digital atmosphere.
See how Lifetime helps life insurance customers in action
LifetimeACQUIRE is a simple, end-to-end eApp for all sales channels. Complete with new tools for agents to facilitate the buying process, LifetimeACQUIRE smoothly takes applicants from questionnaire to contract.
LifetimeENGAGE fosters a lifelong relationship between you and your policyholders, leading to greater brand loyalty and persistency.
LifetimeSERVICE enables digital self-servicing for your customers. It empowers customers to securely manage everything from payments to beneficiary updates.
LifetimeAGENT gives customers and agents the digital experience they have come to expect as modern consumers and workers, and positions you as an innovative carrier that's one step ahead of the competition.
It simplifies the customer buying process.
Our configurable e-application lives within LifetimeACQUIRE. This white-labeled product is compatible with web, iOS and Android, delivering a seamless user experience to applicants throughout the entire process.
How it can be used by your customers:
- Prospects can complete quotes and accelerated eApps, and track their applications if they're referred to underwriting. - Applicants can save, return and electronically sign their applications, which provides a better overall application experience. - Once approved, applicants can process payment quickly and easily through an electronic payment.
It drives engagement and lifetime customer value.
Provide a feature rich, mobile and web customer engagement experience that creates brand loyalty and improves the agent-customer relationship.
How it can be used by your team:
- Marketers get better insight on how to speak to prospects and customers, which leads to delivering more relevant content. - Innovation and strategy teams can test new engagement and product strategies.
It allows for customer self-servicing.
LifetimeSERVICE empowers end users to service their policies online or via mobile apps. This drives persistency and the ability to control various aspects of policy changes.
How it can be used by your customers:
- Policyholders can use web and mobile apps to service their policies and make updates as needed. - Customers can manage billing, payments, and changes, as well as use chat and co-browsing features to interact with agents as needed.
It gives agents and customers the digital experiences they expect.
Depending on the customers' preferences, contact with agents can be in depth or completely hands off.
How it impacts your customers:
- Agents can service policies when alerted on policies that need action, which helps retain policies and avoid lapses. - Agents can view new business easily, so they can complete outstanding requirements, upload documents and resolve any NIGOs.
See How Lifetime Serve Carries and Agents
Carriers
Achieve a successful digital transformation that drives company growth and delivers the ultimate agent and customer experience.
Agents
Give agents the technology they need to streamline their business and build deeper customer relationships.
