January 20, 2021
10:00am PST/1:00pm EST
Life Insurance In A Self-Service World
Today, the highest level of service is expected everywhere at all times.
One of the few industries that hasn’t yet been able to harness the full power and potential of self-service is life insurance. The challenges are real. Concerns about regulation, the privacy of information, security, and the potential for fraud make it difficult for carriers to leap into the self-service arena with the same agility as retailers.
The good news is that many traditional life insurers are moving forward — many using 3rd party platforms that allow a completely self-directed experience at any time from anywhere on any device. But as data drives the implementation of self-servicing capability, what are the risks and rewards? And can a “human touch” be manufactured to help policyholders feel confident in their purchases?
Sureify’s upcoming webinar will look at what’s possible today, and how life insurers can meet — and even surpass — customers’ expectations through self-service. Our special guests, Lori Serrano, Director of Operations & Leah White, Director of Marketing from Modern Woodmen of America, will share the experiences of a fraternal organization dependent on both the human connection (the foundation of its existence) and an exceptional self-service capability to achieve growth.
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